MKT-3438B Customer Service Success
The Customer Service Success course focuses on the importance of customer relations in the business world. Emphasis is placed on learning how to respond to complex customer requirements and to efficiently handle stressful situations. This course will address many market changes such as the impact of the COVID-19 pandemic, working in remote teams, and greater focus on customers with disabilities. Participants will learn about Human Resource Management practices, as well as how to plan, coach, and work in teams. This course provides the training hours needed in preparation for the Certified Customer Service Professional (CCSP) and Direct Contact Service Professional (DCSP) certification examinations. Students should review the exam requirements on the National Customer Service Association website.