CTS-255 Advanced Tech Support Functions
This course introduces a variety of diagnostic and instructional tools that are used to evaluate the performance of technical support technologies. Topics include technical support management techniques, evaluation, and methods of deployment for technical support technologies. Upon completion, students should be able to determine the best technologies to support and solve more complex technical support problems.
The following courses must be completed prior to taking this course:
Take CTS-155
Offered: Spring
Upcoming Class Offerings
| Section Number |
Dates | Location | Building | Room | Time | Format |
|---|---|---|---|---|---|---|
| 170B |
3/17 - 5/10
3/17 - 5/10
|
Main Campus |
111
-
|
W 10:00:00 AM - 11:40:00 AM
-
|
Hybrid |