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American Management Association Frequently Asked Questions and Answers

Q: What is e-learning (online)? Who is it for? How do you use it?

A: is a premier e-learning tool. e-learning is using the web to bridge distances and enabling people to learn no matter where they are.

e-learning is for practically everyone. Students can pursue their interests. Corporations and employees can receive an update on industry changes and build skill sets. Individuals can follow their passions, find new ones, and enhance their professional and personal lives.

e-learning is easy. Most online courses require nothing more than an Internet connection and a web browser. The ultimate power of e-learning is that just about anyone can do it with little effort or additional technology.


Q: What skills do I need to be successful in an e-learning course?

A: Taking a course over the Internet requires the ability to work independently and to devise your own regular schedule for “attending” class and completing assignments. Students utilizing e-learning have a greater responsibility for their own success than students in traditional classroom settings. It is important that you have the self-discipline and self-motivation to work on a flexible schedule without falling behind.

It is also important for e-learning students to be comfortable using email, the world wide web, and word processors.

Q: What computer hardware and software do I need to take a e-learning course?

A: In order to complete a flexstudy program, you must have access to the Internet and be using Adobe Acrobat Reader. The site is best viewed in Internet Explorer or Netscape.

Q: Do I have to come to the campus?

A: No, there is not a need to come to the campus.

Q: Do I have to be online at a certain time each day or week?

A: No, but you should develop your own schedule to ensure that you complete the course requirements (pre-test, written course work with chapter review questions, and final exam/post-test) by the course-end date.

Q: How do I register for a Durham Tech Management online course?

A: After visiting and selecting a course, there are two steps to completing registration:

  1. Preregistration or “reserving space.” This is accomplished by clicking on the course and your carefully reading the information about the course (description, table of contents, how to take this course, and sample chapter – which is your orientation). After completing the reading, return to the Course Description. In the center of the page you will find Register for This Course, click and fill out the form to reserve your space in the course, then submit. You will receive instructions via email on how to complete registration with Durham Technical Community College.

  2. Registration with Durham Technical Community College. Please read the email forwarded from for points of emphasis as they relate to the American Management Association Online Certificate Program. Additional information can be found by visiting the continuing education policies area on this website. Proceed to complete the registration process as outlined. If you have any questions, email


Q: How much do the courses cost?

A: American Management online courses cost $75. Because these courses are self-supporting, no tuition waivers or exemptions are allowed. Each course awards either 1 or 2 Continuing Education Units (CEUs) upon successful completion.


Q: How do you know how many Continuing Educations Units (CEUs) are offered for a course selected through

A: CEU information is listed on the program description page or visit and click on Course Description. The number of CEUs awarded for satisfactory course completion is listed with each course description.

Q: Can I “sample” a chapter of any course?

A: Yes, a sample chapter is provided for each course for your review and assistance in making the decision to select a particular course. In addition, review questions are provided.

Q: How practical are flexstudy courses?

A: This is one of the major benefits of flexstudy course material. You take what you learn and put it into practice at the office or on the job. The American Management Association’s self-study courses are structured so you can immediately apply what you learn at the office. Your coursework has immediate impact!

Q: What is the program cancellation and complaint resolution policy?

A:’s online self-study courses expire when a new edition is made available. Users of the old edition will then have 12 months to complete the purchased edition.’s objective is to provide 100% customer satisfaction. All concerns are handled within 24 hours from receipt. Users may contact by phone at 516-594-8262 or email

If your problem is not resolved email or


Q: Can I receive a refund?

A: The website was designed to provide you with enough information to make an informed decision. A complete course description including learning objectives, an extensive table of contents, instructions on how to take the course, and actual sample chapter are provided. In addition, you are provided with a course demo.

If you decide not to take the course prior to logging in the first time and before the start date, a 100 percent refund of the registration fee may be requested by the student. A 75 percent refund may be made upon request if the student officially withdraws and requests a refund prior to the 10 percent point in the class (4 days). For additional information see Course Cancellations and Refund Procedure for Non-Credit Courses.


Q: How long are courses? Certificate programs?

A: courses offered through Durham Tech begin on the 3rd Thursday of the month and last for 8 weeks.

Most certificate programs can be completed within 6 months with satisfactory performance in five courses. Certificate programs must be completed within 12 months (the clock begins on the start date of first class in a certificate program) in order to receive recognition sponsored by Durham Tech.

Q: What happens if I have a question pertaining to text material?

A: You can email your questions to, but most often if you carefully review the text material you will find the answer.


Q: How do I know what the correct answer is to a review question?

A: The online review questions also appear at the end of each chapter. If after careful review you still need help with the answer go to the end of the chapter material and find the question and the answer. Keep in mind that you should understand the principle behind the answer, so check the text to ensure you understand the concept.


Q: Your courses all seem to require the Netscape Navigator, Netscape Communicator or Microsoft Internet Explorer web browser. What about the browser that comes with America Online?

A: If you’re using America Online version 4 (or greater), you’ll be fine. If not, you can download the free Netscape or Microsoft browser or you can install the free version 4 upgrade that AOL should have sent you by now. Even if you don’t take a course get the new stuff - it works better.


Q: Do we get a letter grade for our final?

A: Your final grade is based on your performance on the final exam or post-test. It is not a letter grade, but a numeric grade. You will receive an email with your grade. Provided your score is 70 percent, upon request a certificate awarding CEU credit will be mailed to you within 2-4 weeks. will continue to grade examinations and tests for one year after the course was purchased. If you have any questions regarding the tests, the grading, or the course itself, email


Q: How is taking an Internet course different from reading a book?

A: Like books, much of the information in a Internet course will be conveyed to you in writing. But the similarities between books and end there. In particular, believes that skills are best acquired by coupling hands-on experience with information. Each course comes complete with a quiz that has been carefully designed to reinforce the material covered in each chapter. AMA self-study is world-recognized as a leader in business management practices and training. Each quiz will be evaluated instantly and returned to you for additional review. You are provided with all the information you need to self-evaluate your work and assess your own strengths and weaknesses.


Q: How is taking an Internet course different from classroom instruction?

A: In today’s fast-paced world, many of us find it difficult to take time away from work and family to attend school. One of the primary advantages of our Internet courses is that you can work and gain skills in the comfort and convenience of your own home or office. All you have to do is log into your online classroom when you are ready to read your lessons, complete your review questions, or take the final exam. Internet courses fit into your schedule. You can take them before breakfast, during lunch, late at night, or at any time you find convenient. The choice is yours! You can even print them and create a binder if you like.


Q: How is taking an Internet course different from video-based instruction?

A: Again, Internet courses are designed to take advantage of the dynamic and interactive nature of the Internet, ensuring that our courses are more up-to-date and more relevant to your needs than video-based instruction. In addition, the material covered in courses is far more detailed and comprehensive than any information that can be delivered through a one-hour videotape costing roughly the same amount.


Q: How and when are certificates awarded?

A: On successful completion of all the testing components in each course in your area of concentration, upon request you will receive a CEU certificate under separate cover. Each course may be applied to one CEU certificate. Once you have successfully completed 10 CEUs, inform You will then be awarded a program completion certificate from the American Management Association (AMA).


Q: Can courses be used to satisfy CEU requirements for more than one certificate?

A: No, each course may be applied toward one CEU certificate. In the event the same course is in more than one program, you must take an additional course(s) to satisfy the CEU requirement.

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