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Durham Tech Home > Continuing Education Students >  American Management Association Certificate Program


DTCC American Management Association Online Certificate Program Requirements

Administrative Assistant General Management Sales and Marketing
Business Communications Human Resources Strategic Leadership
Customer Satisfaction Quality Improvement Success Skills in the Workplace
Finance and Accounting Manufacturing Supervision

All Certificate Programs require the successful completion of 10 CEUs.  Then the participant receives a Program Certificate from Durham Technical Community College and the AMA. For more information contact Timiya McCormick at 919-536-7222, ext 4012 or email: amaonline@durhamtech.edu

If you receive an error message instead of the course description, simply go to www.flexstudy.com/dtcc and click on the "courses" link.

Certificate for the Administrative Assistant
Required Courses:
2 CEUs
Elective Courses:
Fundamentals of Business Writing 1 CEU
How to Manage Your Priorities 1 CEU
2 CEUs
Interpersonal Communication Skills in the Workplace 1 CEU
2 CEUs
2 CEUs
Planning and Leading Productive Meetings 2 CEU
Practical Problem-Solving Skills in the Workplace 1 CEU
Presentation Success: How to Plan, Prepare and Deliver Effective Presentations
1 CEU
Taking Control with Time Management 1 CEU
The Grammar and Proofreading Course 1 CEU

Certificate in Business Communications
Required Courses:
Communication Skills for Managers 2 CEUs
Elective Courses:
Business Writing: When English is a Second Language 1 CEU
Fundamentals of Business Writing 1 CEU
How to Be an Effective Facilitator 1 CEU
How to Sharpen Your Business Writing Skills 2 CEUs
Interpersonal Communication Skills in the Workplace 1 CEU
Planning and Leading Productive Meetings 2 CEU
Presentation Success: How to Plan, Prepare and Deliver Effective Presentations
1 CEU
Successful Interviewing Techniques for Hiring, Coaching, and Performance Management Meetings
2 CEUs
Successful Negotiating 2 CEUs
The Grammar and Proofreading Course 1 CEU

Certificate in Customer Satisfaction
Elective Courses:
Communication Skills for Managers 2 CEUs
How to be a Great Call Center Representative 2 CEUs
How to Build High Performance Teams 2 CEUs
How to Make Teams Work      1 CEU
How to Sharpen Your Business Writing Skills 2 CEUs
Interpersonal Communication Skills in the Workplace 1 CEU
2 CEUs
Keeping Customers for Life 1 CEU
Managing the Customer Satisfaction Process 1 CEU
Practical Problem-Solving Skills in the Workplace 1 CEU
Successful Negotiating 2 CEUs
Total Quality Management 2 CEUs


Certificate in Finance and Accounting
Elective Courses:
2 CEUs
A Practical Approach for Cashflow Reengineering 2 CEUs
Activity-Based Costing 2 CEUs
Alternative Dispute Resolution for CPAs 1 CEU
Corporate Governance: What it Means for Managers 2 CEUs
Cost Accounting for Planning and Control 2 CEUs
2 CEUs
2 CEUs
2 CEUs
2 CEUs
2 CEUs
How to Make the Right Leasing Decisions 2 CEUs
2 CEUs
How to Prepare a Financial Forecast    2 CEUs
Managing Financial Risk with Forwards, Futures, Options, and Swaps 2 CEUs
Mergers and Acquisitions: A Strategic Valuation Approach       2 CEUs
2 CEUs
The Job of Accounting Manager: Leading Edge Strategies 2 CEUs

Certificate in General Management
Elective Courses:
A Manager’s Guide to Human Behavior 2 CEUs
Business Writing: When English is a Second Language 1 CEU
Coaching for High Performance 1 CEU
2 CEUs
2 CEUs
2 CEUs
2 CEUs
First Line Supervision 2 CEUs
Fundamentals of Business Writing 1 CEU
2 CEUs
Gaining Competitive Advantage with Shared Leadership Teams 2 CEUs
Getting More Done Through Delegation 2 CEUs
How to be an Effective Facilitator 1 CEU
How to Develop the Strategic Plan 2 CEUs
How to Make Teams Work 1 CEU
How to Manage Conflict in the Organization 2 CEUs
How to Manage Training: Facilitating Workplace Learning for High Performance 2 CEUs
How to Manage Your Priorities 1 CEU
How to Sharpen Your Business Writing Skills 2 CEUs
2 CEUs
Managing and Achieving Organizational Goals 1 CEU
Performance Appraisals: Strategies for Success 1 CEU
Performance Management 2 CEUs
Personal Strategies for Managing Stress 2 CEUs
Planning and Leading Productive Meetings 2 CEUs
Planning and Managing Change 2 CEUs
Presentation Success: How to Plan, Prepare, and Deliver Effective Presentations    1 CEU

Successful Interviewing: Techniques for Hiring, Coaching, and Performance Management Meetings

2 CEUs
Successful Negotiating 2 CEUs
Successful Project Management 1 CEU
Taking Control with Time Management 1 CEU
The Grammar and Proofreading Course 1 CEU
What Managers Do 2 CEUs

Certificate in Human Resources
Required Courses:
2 CEUs
2 CEUs
Elective Courses:
A Manager’s Guide to Human Behavior 2 CEUs
Coaching for High Performance 1 CEU
Communication Skills for Managers 2 CEUs
Compensation: How to Develop Effective Reward Programs 1 CEU
How to be an Effective Facilitator 1 CEU
How to Make Teams Work 1 CEU
How to Manage Conflict in the Organization 2 CEUs
How to Manage Training: Facilitating Workplace Learning for High Performance 2 CEUs
Interpersonal Negotiations: Breaking Down the Barriers 2 CEUs
Managing and Achieving Organizational Goals 1 CEU
Performance Appraisals: Strategies for Success 1 CEU
Performance Management 2 CEUs
Planning and Leading Productive Meetings 2 CEUs
Planning and Managing Change 2 CEUs
Presentation Success: How to Plan, Prepare, and Deliver Effective Presentations    1 CEU
Successful Interviewing Techniques for Hiring, Coaching, and Performance Management Meetings 2 CEUs
The Complete Training Course for Managers 1 CEU

Certificate in Manufacturing
Required Courses:
Fundamentals of Inventory Management and Control, 3rd Edition 2 CEUs
Fundamentals of Purchasing 2 CEU
Elective Courses:
First Level Leadership: Supervising in the New Organization 2 CEU
Fundamentals of Statistical Process Control 2 CEU
How to Lead a Business Process Improvement Effort 1 CEU
How to Make Teams Work      1 CEU
How to Manage Maintenance 1 CEU
How to Plan and Manage Warehouse Operations 2 CEUs
ISO 9001: 2000 - Making the Transition 2 CEU
Strategic Supply Management 2 CEU
Successful Negotiating 2 CEUs
Successful Project Management 1 CEU
Total Quality Management 2 CEUs
Understanding and Implementing ISO 14001 1 CEU

Certificate in Quality Improvement
Required Courses:
2 CEUs
Elective Courses:
2 CEUs
2 CEUs
How to Build High Performance Teams 2 CEUs
How to Make Teams Work      1 CEU
How to Manage Training: Facilitating Workplace Learning for High Performance 2 CEUs
2 CEUs
Keeping Customers for Life 1 CEU
Managing and Achieving Organizational Goals 1 CEU
1 CEU
Successful Project Management 1 CEU
1 CEU

Certificate in Sales and Marketing
Required Courses:
2 CEUs
How to Write a Marketing Plan 2 CEUs
Elective Courses:
2 CEUs
2 CEUs
First Line Supervision 2 CEUs
How to be a Great Call Center Representative 2 CEUs
How to Build High Performance Teams 2 CEUs
How to Make Teams Work      1 CEU
How to Sharpen Your Business Writing Skills 2 CEUs
Keeping Customers for Life 1 CEU
1 CEU
Planning and Leading Productive Meetings 2 CEUs
Presentation Success: How to Plan, Prepare, and Deliver Effective Presentations    1 CEU

Certificate in Strategic Leadership
Required Courses:
2 CEUs
Elective Courses:
Coaching High Performance 1 CEU
Finance and Accounting for Non-Financial Managers 2 CEU
2 CEUs
Fundamentals of Marketing 2 CEU
Gaining Competitive Advantage with Shared Leadership Teams 2 CEUs
How to be an Effective Facilitator 1 CEU
How to Develop the Strategic Plan 2 CEUs
How to Lead a Business Process Improvement Effort 1 CEU
2 CEUs
Managing and Achieving Organizational Goals 1 CEU
Mergers and Acquisitions: A Strategic Valuation Approach 2 CEU
Planning and Leading Productive Meetings 2 CEU
Planning and Managing Change 2 CEUs
Strategic Supply Management 2 CEU
Successful Project Management 1 CEU
Certificate in Success Skills in the Workplace
Elective Courses:
Business Writing: When English is a Second Language 1 CEU
Fundamentals of Business Writing 1 CEU
How to Make Teams Work      1 CEU
How to Manage Your Priorities 1 CEU
How to Sharpen Your Business Writing Skills 2 CEUs
Interpersonal Communication Skills in the Workplace 1 CEU
2 CEUs
Managing and Achieving Organizational Goals 1 CEU
Personal Strategies for Managing Stress 2 CEUs
Planning and Leading Productive Meetings 2 CEU
Practical Problem-Solving Skills in the Workplace 1 CEU
Presentation Success: How to Plan, Prepare, and Deliver Effective Presentations    1 CEU
Skills For Success: A Guide for Secretaries and Administrative Assistants 2 CEU
Successful Negotiating 2 CEUs
Taking Control with Time Management 1 CEU
The Grammar and Proofreading Course 1 CEU
Certificate in Supervision
Required Courses:
2 CEUs
2 CEUs
Elective Courses:
Coaching High Performance 1 CEU
Communication Skills for Managers 2 CEUs
2 CEUs
Finance and Accounting for Non-Financial Managers 2 CEUs
Fundamentals of Business Writing 1 CEU
How to Make Teams Work      1 CEU
How to Manage Your Priorities 1 CEU
2 CEUs
Managing and Achieving Organizational Goals 1 CEU
Performance Appraisals: Strategies for Success 1 CEU
Planning and Leading Productive Meetings 2 CEU
Planning and Managing Change 2 CEUs
Presentation Success: How to Plan, Prepare and Deliver Effective
Presentations

1 CEU
Taking Control with Time Management 1 CEU
What Managers Do 2 CEUs

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919-536-7200

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