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Durham Tech Home > Continuing Education Students >  American Management Association Certificate Program


DTCC American Management Association Online Certificate Program Requirements

Administrative Assistant General Management Sales and Marketing
Business Communications Human Resources Strategic Leadership
Customer Satisfaction Quality Improvement Success Skills in the Workplace
Finance and Accounting Manufacturing Supervision

All Certificate Programs require the successful completion of 10 CEUs.  Then the participant receives a Program Certificate from Durham Technical Community College and the AMA. For more information contact Timiya McCormick at 919-536-7222, ext 4012 or email: amaonline@durhamtech.edu

If you receive an error message instead of the course description, simply go to www.flexstudy.com/dtcc and click on the "courses" link.
Certificate for the Administrative Assistant
Required Courses:
•
 2 CEUs
Elective Courses:
•
 Fundamentals of Business Writing 1 CEU
•
 How to Manage Your Priorities 1 CEU
•
 2 CEUs
•
 Interpersonal Communication Skills in the Workplace 1 CEU
•
 2 CEUs
•
 2 CEUs
•
 Planning and Leading Productive Meetings 2 CEU
•
 Practical Problem-Solving Skills in the Workplace 1 CEU
•
 Presentation Success: How to Plan, Prepare and Deliver Effective
Presentations
 1 CEU
•
 Taking Control with Time Management 1 CEU
•
 The Grammar and Proofreading Course 1 CEU

Certificate in Business Communications
Required Courses:
•
 Communication Skills for Managers 2 CEUs
Elective Courses:
•
 Business Writing: When English is a Second Language 1 CEU
•
 Fundamentals of Business Writing 1 CEU
•
 How to Be an Effective Facilitator 1 CEU
•
 How to Sharpen Your Business Writing Skills 2 CEUs
•
 Interpersonal Communication Skills in the Workplace 1 CEU
•
 Planning and Leading Productive Meetings 2 CEU
•
 Planning and Managing Change 2 CEUs
•
 Presentation Success: How to Plan, Prepare and Deliver Effective
Presentations
 1 CEU
•
 Successful Interviewing Techniques for Hiring, Coaching, and Performance Management Meetings
 2 CEUs
•
 Successful Negotiating 2 CEUs
•
 The Grammar and Proofreading Course 1 CEU

Certificate in Customer Satisfaction
Elective Courses:
•
 Communication Skills for Managers 2 CEUs
•
 How to be a Great Call Center Representative 2 CEUs
•
 How to Build High Performance Teams 2 CEUs
•
 How to Make Teams Work      1 CEU
•
 How to Sharpen Your Business Writing Skills 2 CEUs
•
 Interpersonal Communication Skills in the Workplace 1 CEU
•
 2 CEUs
•
 Keeping Customers for Life 1 CEU
•
 Managing the Customer Satisfaction Process 1 CEU
•
 Practical Problem-Solving Skills in the Workplace 1 CEU
•
 Successful Negotiating 2 CEUs
•
 Total Quality Management 2 CEUs


Certificate in Finance and Accounting
Elective Courses:
•
 2 CEUs
•
 A Practical Approach for Cashflow Reengineering 2 CEUs
•
 Activity-Based Costing 2 CEUs
•
 Alternative Dispute Resolution for CPAs 1 CEU
•
 Corporate Governance: What it Means for Managers 2 CEUs
•
 Cost Accounting for Planning and Control 2 CEUs
•
 2 CEUs
•
 2 CEUs
•
 2 CEUs
•
 2 CEUs
•
 2 CEUs
•
 How to Make the Right Leasing Decisions 2 CEUs
•
 2 CEUs
•
 How to Prepare a Financial Forecast    2 CEUs
•
 Managing Financial Risk with Forwards, Futures, Options, and Swaps 2 CEUs
•
 Mergers and Acquisitions: A Strategic Valuation Approach       2 CEUs
•
 2 CEUs
•
 The Job of Accounting Manager: Leading Edge Strategies 2 CEUs

Certificate in General Management
Elective Courses:
•
 A Manager’s Guide to Human Behavior 2 CEUs
•
 Business Writing: When English is a Second Language 1 CEU
•
 Coaching for High Performance 1 CEU
•
 2 CEUs
•
 2 CEUs
•
 2 CEUs
•
 2 CEUs
•
 First Line Supervision 2 CEUs
•
 Fundamentals of Business Writing 1 CEU
•
 2 CEUs
•
 Gaining Competitive Advantage with Shared Leadership Teams 2 CEUs
•
 Getting More Done Through Delegation 2 CEUs
•
 How to be an Effective Facilitator 1 CEU
•
 How to Develop the Strategic Plan 2 CEUs
•
 How to Make Teams Work 1 CEU
•
 How to Manage Conflict in the Organization 2 CEUs
•
 How to Manage Training: Facilitating Workplace Learning for High Performance 2 CEUs
•
 How to Manage Your Priorities 1 CEU
•
 How to Sharpen Your Business Writing Skills 2 CEUs
•
 2 CEUs
•
 Managing and Achieving Organizational Goals 1 CEU
•
 Performance Appraisals: Strategies for Success 1 CEU
•
 Performance Management 2 CEUs
•
 Personal Strategies for Managing Stress 2 CEUs
•
 Planning and Leading Productive Meetings 2 CEUs
•
 Planning and Managing Change 2 CEUs
•
 Presentation Success: How to Plan, Prepare, and Deliver Effective Presentations    1 CEU
•

Successful Interviewing: Techniques for Hiring, Coaching, and Performance Management Meetings

 2 CEUs
•
 Successful Negotiating 2 CEUs
•
 Successful Project Management 1 CEU
•
 Taking Control with Time Management 1 CEU
•
 The Grammar and Proofreading Course 1 CEU
•
 What Managers Do 2 CEUs

Certificate in Human Resources
Required Courses:
•
 2 CEUs
•
 2 CEUs
Elective Courses:
•
 A Manager’s Guide to Human Behavior 2 CEUs
•
 Coaching for High Performance 1 CEU
•
 Communication Skills for Managers 2 CEUs
•
 Compensation: How to Develop Effective Reward Programs 1 CEU
•
 How to be an Effective Facilitator 1 CEU
•
 How to Make Teams Work 1 CEU
•
 How to Manage Conflict in the Organization 2 CEUs
•
 How to Manage Training: Facilitating Workplace Learning for High Performance 2 CEUs
•
 Interpersonal Negotiations: Breaking Down the Barriers 2 CEUs
•
 Managing and Achieving Organizational Goals 1 CEU
•
 Performance Appraisals: Strategies for Success 1 CEU
•
 Performance Management 2 CEUs
•
 Planning and Leading Productive Meetings 2 CEUs
•
 Planning and Managing Change 2 CEUs
•
 Presentation Success: How to Plan, Prepare, and Deliver Effective Presentations    1 CEU
•
 Successful Interviewing Techniques for Hiring, Coaching, and Performance Management Meetings 2 CEUs
•
 The Complete Training Course for Managers 1 CEU

Certificate in Manufacturing
Required Courses:
•
 Fundamentals of Inventory Management and Control, 3rd Edition 2 CEUs
•
 Fundamentals of Purchasing 2 CEU
Elective Courses:
•
 First Level Leadership: Supervising in the New Organization 2 CEU
•
 Fundamentals of Statistical Process Control 2 CEU
•
 How to Lead a Business Process Improvement Effort 1 CEU
•
 How to Make Teams Work      1 CEU
•
 How to Manage Maintenance 1 CEU
•
 How to Plan and Manage Warehouse Operations 2 CEUs
•
 ISO 9001: 2000 - Making the Transition 2 CEU
•
 Strategic Supply Management 2 CEU
•
 Successful Negotiating 2 CEUs
•
 Successful Project Management 1 CEU
•
 Total Quality Management 2 CEUs
•
 Understanding and Implementing ISO 14001 1 CEU

Certificate in Quality Improvement
Required Courses:
•
 2 CEUs
Elective Courses:
•
 2 CEUs
•
 2 CEUs
•
 How to Build High Performance Teams 2 CEUs
•
 How to Make Teams Work      1 CEU
•
 How to Manage Training: Facilitating Workplace Learning for High Performance 2 CEUs
•
 2 CEUs
•
 Keeping Customers for Life 1 CEU
•
 Managing and Achieving Organizational Goals 1 CEU
•
 1 CEU
•
 Successful Project Management 1 CEU
•
 1 CEU

Certificate in Sales and Marketing
Required Courses:
•
 2 CEUs
•
 How to Write a Marketing Plan 2 CEUs
Elective Courses:
•
 2 CEUs
•
 2 CEUs
•
 First Line Supervision 2 CEUs
•
 How to be a Great Call Center Representative 2 CEUs
•
 How to Build High Performance Teams 2 CEUs
•
 How to Make Teams Work      1 CEU
•
 How to Sharpen Your Business Writing Skills 2 CEUs
•
 Keeping Customers for Life 1 CEU
•
 1 CEU
•
 Planning and Leading Productive Meetings 2 CEUs
•
 Presentation Success: How to Plan, Prepare, and Deliver Effective Presentations    1 CEU

Certificate in Strategic Leadership
Required Courses:
•
 2 CEUs
Elective Courses:
•
 Coaching High Performance 1 CEU
•
 Finance and Accounting for Non-Financial Managers 2 CEU
•
 2 CEUs
•
 Fundamentals of Marketing 2 CEU
•
 Gaining Competitive Advantage with Shared Leadership Teams 2 CEUs
•
 How to be an Effective Facilitator 1 CEU
•
 How to Develop the Strategic Plan 2 CEUs
•
 How to Lead a Business Process Improvement Effort 1 CEU
•
 2 CEUs
•
 Managing and Achieving Organizational Goals 1 CEU
•
 Mergers and Acquisitions: A Strategic Valuation Approach 2 CEU
•
 Planning and Leading Productive Meetings 2 CEU
•
 Planning and Managing Change 2 CEUs
•
 Strategic Supply Management 2 CEU
•
 Successful Project Management 1 CEU
Certificate in Success Skills in the Workplace
Elective Courses:
•
 Business Writing: When English is a Second Language 1 CEU
•
 Fundamentals of Business Writing 1 CEU
•
 How to Make Teams Work      1 CEU
•
 How to Manage Your Priorities 1 CEU
•
 How to Sharpen Your Business Writing Skills 2 CEUs
•
 Interpersonal Communication Skills in the Workplace 1 CEU
•
 2 CEUs
•
 Managing and Achieving Organizational Goals 1 CEU
•
 Personal Strategies for Managing Stress 2 CEUs
•
 Planning and Leading Productive Meetings 2 CEU
•
 Practical Problem-Solving Skills in the Workplace 1 CEU
•
 Presentation Success: How to Plan, Prepare, and Deliver Effective Presentations    1 CEU
•
 Skills For Success: A Guide for Secretaries and Administrative Assistants 2 CEU
•
 Successful Negotiating 2 CEUs
•
 Taking Control with Time Management 1 CEU
•
 The Grammar and Proofreading Course 1 CEU
Certificate in Supervision
Required Courses:
•
 2 CEUs
•
 2 CEUs
Elective Courses:
•
 Coaching High Performance 1 CEU
•
 Communication Skills for Managers 2 CEUs
•
 2 CEUs
•
 Finance and Accounting for Non-Financial Managers 2 CEUs
•
 Fundamentals of Business Writing 1 CEU
•
 How to Make Teams Work      1 CEU
•
 How to Manage Your Priorities 1 CEU
•
 2 CEUs
•
 Managing and Achieving Organizational Goals 1 CEU
•
 Performance Appraisals: Strategies for Success 1 CEU
•
 Planning and Leading Productive Meetings 2 CEU
•
 Planning and Managing Change 2 CEUs
•
 Presentation Success: How to Plan, Prepare and Deliver Effective
Presentations
 1 CEU
•
 Taking Control with Time Management 1 CEU
•
 What Managers Do 2 CEUs

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1637 Lawson Street
Durham, NC 27703
919-536-7200

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